CX Passport Podcast Artwork Image

CX Passport

Rick Denton

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Be sure and subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. Rick serves as the Managing Principal for EX4CX - Execution for Customer Experience and believes the best meals are served outside and require a passport.
If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services


I'm Rick Denton and I believe the best meals are served outside and require a passport


🖱️Sign up at www.cxpassport.com and never miss an episodeWant more great Customer Experience? Visit www.ex4cx.com to learn how EX4CX enables companies to achieve Customer Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. Music: Funk In The Trunk by Shane Ivers

CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.

Episodes
The one with the customer mix tape - Amy Brown, CEO of Authenticx E120June 06, 2023
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The one with the call center’s call center - Gary Pudles, President & CEO AnswerNet E119May 30, 2023
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The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118May 23, 2023
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The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117May 16, 2023
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The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116May 09, 2023
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The one with expanding representation & BPO partnerships - Megan Bassler VP Strategic Partnerships at OP360 E115May 02, 2023
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The one with the customer first downs - Jeff Krogman SVP MasterCard E114April 25, 2023
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The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113April 18, 2023
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The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112April 11, 2023
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The one with the CX orchestration - Mark Slatin CX Advisor at EmpoweredCX E111April 04, 2023
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The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110March 28, 2023
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The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109March 21, 2023
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The one with the better Crypto Customer Experience - Clemens Behrend of Web3CX E108March 14, 2023
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The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107March 07, 2023
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The one with the simplicity of CX - Evas Bazirakakye E106February 28, 2023
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The one with the convergence of clarity and surprise - Jared Fink of Siegel+Gale E105February 21, 2023
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The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104February 14, 2023
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The one where chatGPT visits CX Passport - E103February 07, 2023
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The one with the housekeepers' customer insight - Mike Kuenne S2E102January 31, 2023
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The one with the swear jar for the word 'survey' - Tanya Fowler S2E101January 24, 2023
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The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100January 17, 2023
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The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E99January 10, 2023
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The one where Oman is the Switzerland of the Middle East - Codin Caragea E98January 03, 2023
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2022 First Class Holiday Special - Great Former CX Passport Guests E97December 27, 2022
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The one where remote work is NOT one size fits all - Anne Bibb E96December 20, 2022
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