
CX Passport
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
âś…Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
âś…Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
Episodes
The one with behavior driven CX - Candy Kothmann Call Center Director at Texas Workforce Commission E207

The one with profits through consistency - Tucker Wakabayashi E206

The one with the climate of CX - Jeff Louden Digital Product Manager E205

The one with the psychology of loyalty - Vinay Parmar E204

The one with CX the customer would pay for - Karyn Furstman E203

The one with the posture of learning - Jeff Harrell E202

The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201

200!!! The one with the scene setting - Michelle Pascoe E200

The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

The one with the biker CX - Rick Malsch E198

The One with the 2024 First Class Holiday Special part 2 - E197

The One with the 2024 First Class Holiday Special part 1 - E196

The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

The one with the storytelling - Andrew Carothers CX OpenToWork E194

The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

The one where offboarding matters - Gary Marra CX #OpenToWork E190

The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

The one with the CX nervous system - Jameson McFarland E185

The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
