The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117

🎤🎞️PREACH it Pastor! Today CX=Church Experience and you'll be stunned how much we in the biz CX world can learn from the faith world in “The one with the relational collateral” Phil Davis Faith Community Church (Prague) in CX Passport E117. What’s in the episode?...

🤗For the first time, CX Passport listeners have an opportunity to give back. More detail in the episode on how you can support this mission which is currently serving the humanitarian needs of the Ukrainian refugee community created by the tragic invasion of Ukraine in addition to the soul needs of the Prague international community. Listen to the episode and then…

Support here: https://give.serge.org/donate/phil-and-shanna-davis

CHAPTERS

0:00 Introduction

4:45 Church vs business when it comes to creating experiences

8:30 Customer sensitive NOT customer driven

11:01 Many churches…one goal

14:03 Asking your “customers” to sacrifice?

17:09 What’s unique and special about Prague?

21:08 1st Class Lounge

25:42 The KEY lesson EVERY CX person should know

28:50 Why “brand promise” matters even MORE in the faith world

31:26 What’s next for Faith Community

33:25 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

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Episode resources:

Support Faith Community Church

https://give.serge.org/donate/phil-and-shanna-davis

Website: faithcommunity.cz

Mission Organization: serge.org

Transcript

Phil Davis: 0:00

I think just trying to hear people's stories goes a long way to earning some sort of relational collateral where if you listen to them and hear their stories and can genuinely demonstrate care and concern, then when they're ready to hear from you, they're they're going to listen.

Rick Denton: 0:22

You're listening to CX Passport, the show about creating great customer experiences with a dash of travel talk. Each episode we’ll talk with our guests about great CX, travel...and just like the best journeys, explore new directions we never anticipated. I'm your host Rick Denton. I believe the best meals are served outside and require a passport. Let's get going. This one's a little special for me. Most of my guests on CX passport are either folks I've just met or colleagues from my professional career. Today's guest goes a lot further back than that with me. Today's guest was one of the first people I met during that overwhelming moment moving into my freshman dorm that first year at Duke University way back in. I was actually debating whether to say this on the show but way back and 1991 My goodness, there is simply no possible way to share all the stories that our guests and I have experienced in those four years. Today's guests shared a room with me junior year and somehow was able to put up with me and my what must have been the noisiest coffeemaker on the planet. Thank goodness he was sympathetic and at least kind about that. He's someone who understands why the phrase hot ham and cheese subs still makes me chuckle listeners. He and I actually had a ridiculously early morning radio show on the campus radio station that w x d u where we were pretty confident we had zero listeners. Nope. Not exaggerating. Zero listeners. There are not a lot of college students who are listening to the radio between three and 6am on a Wednesday morning, and true to form. When I faded away way too quickly. He kept that show going all semester he is a very dedicated person. It's that dedication that loyalty that concern for others that motivated our guests today, Phil Davis to leave a corporate career and start a church in Prague and Czech Republic. This ministry of faith community church seeks to serve the international community of Prague by being transformed ourselves and transforming each other in our city for good and God's glory. Beyond spiritual transformation, fill in the church body of faith community currently serve a very acute and tragic need. The refugee community created by the invasion of Ukraine, which borders Czech Republic, giving of human comfort, physical needs of shelter, clothing, food and necessities faith community church practices what they preach. Now, folks, that's a cliche in the business world, but it is literal for faith community church, maybe some businesses could learn how to deliver on their brand promises if they followed this model. What's that? A church on CX passport. I said this is a podcast that explores a wide range of customer experience. We've talked guest experience, patient experience b2b experience, given how vital faith is to many around the globe, where does church experience fit into the discussion? Let's explore that today. Listeners, I also want you to know that this episode is unique and that you have a chance to bring good to the world through your own efforts as well. Given the mission, the overall mission in the specific mission that I just described, there's always a need for financial support of this mission. Should you wish to support this, there's a link in the show notes for you to contribute. Yes, I'm actually asking for real funds for a guest mission for the first time on the show. I'm not expecting that you'll hear this often and maybe never again. So this is your chance to make a difference in this region of the world. Now, to cap it off, I'm talking to someone from Richmond, Virginia, who married a California girl and started an adventure in East year. Have you think we've got some travel stories discuss? You bet we do. Phil, welcome to CX passport.

Phil Davis: 4:14

Thank you so much, Rick. It's great to be here.

Rick Denton: 4:17

I'm just having so much fun, reconnecting. We haven't seen each other in person and so long. And so it's just great to even get this opportunity to catch up and go a little deeper into what you're doing in your world. There's so they're just there's just so much shared history between us. And I know that I would want to make this a podcast just about our stories. And it would entertain us but I imagine we probably need to talk about something beyond just our shared stories. And let's start off with why we're even talking today. I reached out to you to get that quote, you know, church experience perspective on the show. Now, a church isn't a business in the traditional sense of the word yet it two wants to see growth. It wants to see people responding to and I don't want to be too callous. So just indulge me for a second but first Responding to the product? How is a church both similar and different from a business? Especially when it comes to creating experiences?

Phil Davis: 5:10

Yeah, that's a, that's a really good question. And as I was thinking about it, before our time today, I think I'm realizing there's probably more similarities than differences, which was maybe a surprising thought for me. In some ways, I like to think that the church is so different from a business. But there are quite a few similarities. I think we, you know, like most businesses, in a traditional sense, we want people to enjoy the experience that they are having, we want people to want to come back, we want people to tell their friends about the experience that they've had, and invite them into what they've just done. We we hope that we see numerical growth in, in people in the numbers of people who are coming. And we hope that there is just simply this kind of loyalty, if you will, I guess you would say brand loyalty, but some sort of like, dedication to what they are what they are choosing to do and be part of. And so I think that there's, there's quite a few similarities there. I guess the main difference would be ultimately, you know, kind of what is the the goal or the vision and for a church, I think the goal, or a vision for the church is very different than a goal for a traditional business. Because our our hope as a church is that we celebrate the most important person in the room at the time, which is none of us in the room, it's, we would say it's God. And in our context, that a Christian church, we would say, is Jesus. And so we want to make sure that our emphasis and the object of our attention is focused on somebody else completely. And that's the main reason we're there is to see attention and focus and glory, we would say, being given to somebody else, besides

Rick Denton: 7:16

any of us. Would like that, that really hits me and you and I are both believers. And so I share a similar faith profile as you and share that and understand what you're describing there. I hadn't thought of it in that context of business to faith in that, of course, it what do we say in the business world, we want it to be customer centric, we want it to be all about the customer and the person that's in the room. And so it's intriguing to think that we're talking about that the vision, the goal, the expectation, the experience, is to have it focus on someone. And something that is well beyond the existence inside that room. Hadn't I hadn't thought of it that way. And so it in my mind, it relates to that buzzword that we talk about in business all the time, and you feel get to live blissfully outside of the business world. But so I'm sure you've got your own buzzwords, but customer centricity is one of our buzzwords, right, we love to talk about customer centricity. And I know it's going to remain one that's going to be the case in the business world for a long, long time. So I do recall something you said to me when we were catching up earlier a few weeks ago, when you talked about how the Curt the church should be customer sensitive, but not customer driven. And that's very different than what the business world would say. And so how when you say customer sensitive, but not customer driven, that's interesting to me. Tell me tell me what you mean by that? How go a little deeper for me.

Phil Davis: 8:37

Sure. Yeah. And we definitely have our own buzzwords. And so if I use any church buzzwords here,

Rick Denton: 8:45

glossary in the notes,

Phil Davis: 8:47

right, yes. Hopefully not too many buzzwords I'll use today. Yeah, I think that's, that's one of the unique things of a church is that we, I would say, we want to be customer sensitive, we want to be aware that there are people in the room, you know, I'm a, I'm a preacher. And so I need to be aware that there is an audience that there is a congregation. And some of them have come for different reasons. But they are all there to hopefully do the same thing to worship together. And so I need to be aware that there are any number of people in the room. But I, I think we're not customer driven in the sense that in some ways, it doesn't matter exactly how many people are in the room, or what kind of people are in the room, that we would be doing a lot of the same things, regardless if there were five or 200 people there. So we want to be aware we want to be sensitive of the people and where they're coming from and their backgrounds. But we we don't want to be driven to try to get just numbers. Butts in the Seats. We would say we don't want to just that doesn't Need to be our main focus because our main focus really needs to be answering the question is what we're doing, giving glory to God. And if we're doing that, then that's the measure for us of successful Sunday or a successful church experience, if you will, because church isn't just a Sunday thing in my world. So to give people a successful church experience is less about quantity and more about the quality of the worship or the quality of how are we thinking outside of ourselves for a few minutes together each week,

Your CX Passport Captain: 10:35

This is your captain speaking. I want to thank you for listening to CX Passport today. We’ve now reached our cruising altitude so I’ll turn that seatbelt sign off. <ding> While you’re getting comfortable, hit that Follow or Subscribe button in your favorite podcast app so you never miss an episode. I’d love it if you’d tell a friend about CX Passport and leave a review so that others can discover the show as well. Now, sit back and enjoy the rest of the episode.

Rick Denton: 11:01

Like that. And it does help explain that that how you can be customer aware, but not necessarily driven there. And I have yet to find a good word here, I parishioner right, you know, without some of that sounds, so data we were gonna keep use the word customer here, we are talking about some of the certainly deeper than just going into your local grocery store and transacting there. And you talked about something, I was thinking of the mirror image of that. And it is you said, Look, we're not going to adapt, we're going to be aware of our customers, or we're going to be aware of the folks that are coming and coming to worship with us. But we're not gonna be totally driven by that. The flip side of that is, we hear so much about people on church shopping, right? There's there's a little buzzword that though, well, we'll try this and feel fed here for a few weeks. And we'll try this and be fed here a few weeks. How are you like, it may not be as relevant in the international community right there in Prague. But as you think back to those that you've probably got relationships with, and perhaps the States or other environments, what is it that is about the experience that you're trying to, you're aware of that sort of church shopping, but that's not how you're going to be driven, you're not driving to keep that button that seat, but rather what you're trying to get to them, so that it isn't a church shopping experience.

Phil Davis: 12:09

That's, that's right, that's a great, that's a great point. Because when you think about maybe moving to a new city, there's going to be some natural church shopping, you're going to want to find a community that you connect with, that you can relate to. And that's perfectly normal and natural, and understandable. And I think maybe something that would separate us as well from traditional business would be that we would, we wouldn't just want someone to find the right church, the right community, even if it's directly across the street from us, you know, we're trying not to be a competitive, driven business. And so I just had a conversation today with a couple. And I said, you know, I'd be happy, I would love for you to end up with us. But if you end up somewhere else, and that's where you feel like God is calling you to be, then I'm going to celebrate that with you, I will be just as happy for you. So you sort of have to die to an agenda of holding on to people or again numbers and just letting letting God do what, what he wants with the people that he brings to you at the time.

Rick Denton: 13:18

What a What an absolutely, yeah, that that is perhaps maybe the purest contrast between the business world and the faith world. In that I just don't see a scenario where a business says yeah, go ahead and fly that other airline stay at that other hotel sounds great. We're more than happy for it. But actually, because in the faith organization, world, faith faith community, the same ultimate objective is this is shared. And so whether that goal is shared in a different community or not, ultimately, that connection, and that relationship with God is what you're hoping regardless of where they're finding that. So certainly one contrast, that's pretty concrete between the business world and the faith world. There's another one that comes to mind. And it's very rare that I think of a brand in the consumer world in the commercial world, asking me to sacrifice of myself on behalf of the brand. But that's exactly what faith community and other faith organizations are asking of their again, customers. You start in the business world, heck, you and I started I think a week apart from each other back in the Andersen consulting world, even pre Accenture. So when you think of comparing of that world, and then the mental shift of recognizing that your brand today is both you're serving your customers, but you're asking them to sacrifice and serve others. How do you reconcile that? How have you evolved into that world? What does that look like?

Phil Davis: 14:47

Yeah, there were there were multiple steps in that process for me, as you know, going from business into ministry and becoming a pastor. But I think along the way, I I guess one common theme that I've realized is, is this idea of transformation. And you read it in our church vision statement at the very beginning. But even in the consulting world, I, I can think about that, you know, that, that when we were in that consulting world, we wanted to see businesses experience some sort of positive transformation, that would improve help improve the, the company. And then the hope was that improvement would just sort of build this momentum, and that the clients and people who work there would be genuinely excited, more excited about their company and their product, that they would want to sort of even get the word out more. And there's a little bit of that theme tied into this idea of a church where you are committing yourself to not just be a client, so to speak, but also an active participant. And so, you know, I tell people, when they join the church, that they are becoming an interdependent member of the community, you know, that they are not independent. And they're not dependent, like we need them, and they need us. And so they are sort of committing to this group. And this, this identity as a group of people who are gathered together, and they have been given gifts and talents, and maybe resources that can help other people and help the community grow and fulfill its mission, and vision. And so they've, they're making a commitment to do that. But it's all for the sake of, again, giving glory to God, but also experiencing transformation from face that results from that.

Rick Denton: 16:32

And, in a, in a bit of a twist. Now, that's not what I can't even think of the word. So we're just gonna indulge the fact that I can't do that we're just gonna go into, but oddly enough, the transformation that you're talking about that soul transformation, that spiritual transformation, that ultimate eternity transformation, so much of it comes from actually giving of oneself and actually sacrificing. So instead of what can I gain, but rather, what can I give, helps drive that transformation, which definitely, it's different than the business world, you don't see a lot of CFOs. And you know, what can I give up? My company grow, right? Just doesn't work that way. Now, I do want to stop down, folks, here's another opportunity, just a reminder, and maybe you've come into this in the middle of the episode, we are having the opportunity to talk to Phil Davis of faith community church in Prague. And so much of their mission is both helping that transformation of lives and also very tactically, right now supporting the mission of Ukrainian refugees as that tragedy continues to unfold. And so here's your opportunity. Again, scroll down in the show notes, there's a link where you will be able to help support this mission, I do want you to have that opportunity won't come along often. Or maybe never again in CX password, here's a special chance for you to do something good in the world. Fill we I'd mentioned Yes, the church is there in Prague, and you grew up in Virginia, you and I met in North Carolina going to school at Duke, you've got the California spouse, you've got a family that is clearly global now as you've taken a family from the US into the Czech Republic. And I know that you've lived there for decades, and I have not had the opportunity to visit almost made it but then COVID Jack things up there, but it's definitely on my dream list for sure. So beyond the classic tourist muscIes and must dues. Tell me a little bit about what it's like living there? What are some of the special things that you've discovered that you'd want people to know and experience?

Phil Davis: 18:25

Yeah, well, it is such a beautiful city, we'd love to have you come visit at any time. And I think, you know, one thing that we always say, or that I always say is if I stop admiring the beauty of Prague, and it's probably time to leave, because it is just so stunning. Every time the season changes, or we drive down a different road or I get lost, which I still get lost in the city, I'm still really amazed that it's beauty. So we encourage our guests whenever they come to visit to just get lost because the the standard tourist route is really, really crowded and people can come away hating Prague because of the crowds. But as soon as you just take a few steps off the beaten path and get to wander a little bit around Old Town and see some of the other buildings that aren't just directly on that line of Castle bridge, Old Town, then you start to rediscover some of its charm, and it is such a charming, quaint city, even though it's very popular to visit.

Rick Denton: 19:34

I like that idea of wandering reminds me of something my family did when we were in Venice, and we did a walking tour and it was amazing how and exactly that there is a classic walk. That is not a direct line, but it's one that everybody's on but if you and it's just crowded and oppressive and noisy and loud and there's people everywhere bumping in. And if you just walk one block away it is as if you're in the most tranquil, tranquil, peaceful setting that you've ever seen. What are Some of those delights when you get off that and beyond just the tranquility, you got a favorite restaurant, you got a place that you don't want people to know about. And yet I'm still asking you to let them know about it a little secret for the CX passport listener.

Phil Davis: 20:15

Yeah, most of those experiences are going to center around beer here in Prague, I by me, yeah, which I don't mind, either. And so sometimes after church, we have church in the afternoons. And then we'll walk over to the beer garden, just across the street for you know, a beer before dinner or something like that. And to be honest, that's, that's one of my favorite places is this particular beer garden that overlooks the city just got a stunning view, just you know, hundreds and hundreds of tables in the summertime it is full, but it's it's never crowded to the point of discomfort. But just sitting at a table drinking a cold, Pilsen with your, with your friends and looking over the city that never gets old. So I really love that.

Rick Denton: 21:08

Oh, Phil, that sounds absolutely fantastic. And there's a lot of folks that just it just went through a mental shift of Wait a second. The preacher is having a very Yeah, heck yeah, he is absolutely delightful as well. And that thought of that, just enjoying that and the city and all that going down. I noticed you didn't say the name. So listeners, what we're going to do here is say that if you want to know where that is, you're gonna have to go visit faith community church on a Sunday service. And I promised that Phil will then let you know what his secret favorite beer garden is. And you'll be able to enjoy that view. Now, Phil, you talked about a tranquility that comes from but travel often does not have that tranquility, especially for someone like me who has a long way away from the Czech Republic. It would take a long journey to get there and it can be nice to stop down on that journey and enjoy the lounge. So I would like to invite you to join me here in the first class lounge. Let's have a little fun here. What is a dream travel location from your past?

Phil Davis: 22:07

Well, that one's pretty easy actually. Because it's kind of fresh in my mind. But last summer, we took a family trip to Iceland and we rented a camper van and drove around the entire island over the span of eight days in this camper van. And after we got over the claustrophobia from the first maybe five hours of being together for eight days. It was incredible. just such a beautiful beautiful country. We had the best time.

Rick Denton: 22:38

Oh that's awesome. And I love the idea of the campervan by going that route now. Phil How big is your family? I know listeners share with the listeners.

Phil Davis: 22:46

So I am married and we have three teenagers now I guess one is 20 but two teenagers and a 20 year old so small kids

Rick Denton: 22:56

know that's gonna be a tight campervan. But it feels family can do it. You can do it. So it sounds like a delightful trip indeed. Now, what is a dream travel location you've not been to yet?

Phil Davis: 23:08

Well, I have been to Russia, as you know, but I still have on my bucket list. Trans Siberian railroad. That's something I would love to do one day, be able to go across the whole country maybe when it's a little bit safer, of course, but some days I still love to do that.

Rick Denton: 23:25

I am I'm hopeful that as history has shown itself to evolve over the decades that maybe you'll get that opportunity but no now sounds like the wrong time. It's an it's a little different than when you and I saw each other in St. Petersburg all those many years ago. I still talk about by the way, and we're not gonna go into detail. But that god awful hostel that we stayed at in Moscow that I'm amazed that we didn't leave there with tuberculosis, but we just won't get the details on that that will not make its way into the show notes.

Phil Davis: 23:53

That was a bad Lonely Planet. There.

Rick Denton: 23:57

No, everything else about the trip was fantastic. And that was a really sketchy place. What is a favorite thing to eat?

Phil Davis: 24:07

I am pretty boring when it comes to this. So I'm just gonna go with steak and potatoes. I love good steak and depending on the fine

Rick Denton: 24:15

nothing wrong with that. What do you call boring I call it yummy. Sounds good to me. Now let's go the other direction. What is something your parents forced you to eat but you're hated as a kid?

Phil Davis: 24:26

Easy, easy question. Meatloaf. hated it. I just don't think meat and loaf should be together in the same sentence much less the same word. So no.

Rick Denton: 24:42

I'm glad to see that the trauma is still alive and real in your mind as you think of meatloaf. That's brilliant. Fill with all your travels. What is one item not including your phone not including your passport that you will not leave home without

Phil Davis: 25:01

Let's see, I'm going to, I'm going to have a Part A and Part B real quick on this one. If I am going to check a bag, then the the new thing that we definitely include our air tags, just to make sure that we know exactly where our bags are, just to avoid all of the luggage trauma that a lot of people have been dealing with lately. And if I don't need to check a bag, then and I just have my carry on, then I would probably make sure I bring my planner and I went analog about two years ago. And so I have a daily planner that I write in every day

Rick Denton: 25:42

Phil, mixing both the new and the old in your answer there the air tag, which yes, I just got back from a trip to Japan and a Dominican Republic trip and was very thankful to see those air tags and see the progress of our luggage through some of the disruption we will experience. But that's new school, then you've got the old school of the analog, the planner, I love it. I love the I love kind of the extremes. And that actually leads me to this next question that I really wanted to make sure that I asked you about given the location of not only your your country where you're in the city that you're in the church and the community that you serve, you've got this significant crossroads of migration and a wide spectrum of the types of people, the types of experiences, the types of cultures, the nationalities, all of that, that are coming through your doors or near your doors or in your community, how are you responding to that wide spectrum, and still being relevant while understanding their needs?

Phil Davis: 26:42

Well, it's not easy, because things are always changing, we say the only thing that stays the same is that nothing stays the same here. And it could be Ukrainian refugees. Before that it was Iraqi refugees, it could be a political driven situation, it could be COVID. You know, there's just always something to be aware of, and to just make sure that you are ready to pivot at any second. And so we certainly had to pivot a year ago with the Ukrainian refugee crisis. And just being available and ready to welcome people wherever they were at. Try to just show compassion, I think just trying to hear people's stories goes a long way to earning some sort of relational collateral where if you listen to them and hear their stories, and can genuinely demonstrate care and concern, then when they're ready to hear from you, they're they're going to listen, as well. And so I think just trying to make sure you are listening well before you try to say anything.

Rick Denton: 27:46

i It's not the video, the video hasn't frozen, my face has frozen. That's brilliant. And the thought of what you just said, should be the headline for every customer experience leader, every customer service agent should be Chief Customer Officer, everything you just said. And think of that those of you that are listening from the business world, this is someone from the faith world who is Look, listen to your customer build that I'm gonna have to go back and listen to this specific phrase you use, but basically build that credibility by listening to them so that then you can then pour into them and understand what their experiences are. Oh, wow, Phil, I'm having trouble go into my next question. Because I'm sitting here thinking about life. Well, that was. But it's so true. And it's it shows how whether business whether faith, listening becomes the most important. First activity? Yeah, I would imagine that that gets into a lot of but you know what, let's do this. Let's tie it again, kind of to the business world again. There's that idea. I alluded to it of the whole brand promise, right that businesses say a brand promise, and then we as customers get to evaluate how well they do against that. It's that idea of practicing what you preach. And I never even thought of it until I just said it. Now I'm talking to the origin of that phrase, right? practicing what you actually preach. Hello, preacher. And so why is the idea of brand promise or practicing what you preach, so much more vital in a faith organization? Perhaps even more so than the business world?

Phil Davis: 29:24

Yeah, I, again, good question. I think a couple of things come to mind. One, like I said earlier, church is not just a Sunday institution. And so if you want people to understand more about what it means to believe you want them to see how does your faith impact the rest of your week? How does your faith impact your job, your marriage, your parenting, your relationships, you know, all of these things and, and you want to show people that faith can impact positively all of those things and bring again transformation into all of these areas of your life. But that's, that's a little scary, because then you're sort of inviting people into the messier, possibly Messier parts of your life. And people are pretty good at detecting, you know, fakeness. And so just being authentic, is really important and being afraid, not being afraid to say, Yeah, I'm, I'm still struggling in this area, or I haven't figured all of this out. And you know, not pretending that you have everything figured out or that you're perfect, but just letting people again, letting people into some of the hard parts and just letting them see. Yeah, it's it's faith still matters in all of these other areas of, of my life during during the week, that's probably the the main thing that comes to mind.

Rick Denton: 30:47

Authenticity, and we, we talk about in the business world, I, I didn't really know how this was gonna go as a conversation, when you and I talked about this idea of, hey, let's have you on the show, I didn't really know how it go. There's so many great nuggets. And I find myself mentally thinking about what I've said with other guests and other business guests it authenticity, and listening, and empathy, all those kinds of things. It comes through, it just feels like it's truer by hundreds or 1000s of degrees when we talk about getting at the real the raw, the messy parts of people's lives. Phil, I want this to keep going. I really do. But we're out of time. And I want to close with just sort of a forward look. And that is what's next. And I know you said the only thing that you really know is that things are going to change. That change is the only constant that exists. But I imagine that you you're thinking about things and have a thought of what's what's next. So what is the focus for faith community in the near term, and even the longer term future?

Phil Davis: 31:50

Yeah, thanks for asking. I think near term, we're still we're still thinking a lot about the Ukraine situation. So we have a Ukraine preschool. Now that meets in our space during the week, Monday to Friday, which has been great. They're thinking about expanding that into a school for adults as well for like some adult ed stuff. And so anything that we can do to help them just continue to kind of settle and assimilate into their new lives here, that's that's probably going to be one of our more immediate focal points, long term I, I am not great at delegating, or thinking about long term future stuff. And so but I need to and so my focus long term is going to be more about leadership development and trying to get some more people to step up and to help me and to help the church do a lot of the leadership aspects. So not everything is on my shoulders. I haven't been great at that. And I need to do a little more delegation. And really, it's not just delegation, it's really leadership, development and empowerment. Yeah.

Rick Denton: 32:58

I love. I love your answer to that. And I think it shows how when you truly are authentic, and when you step out of the business world and get into things that I'm going to just say things that actually matter, right things, think of the things of heaven, not earth, and how that actually matters. And that authenticity that you share there, I haven't had a lot of folks say, You know what, I need to do a better job of this. Instead, it was a different sort of things. I think that near term need is so pressing as well. And that's where I do want to mention, listeners again, here's your opportunity to do so on the scroll down, look at the link in the show notes. You'll see the link for where you can help support this mission. I hope you've heard throughout this not just the near term of the the need that exists, especially in the context of Ukraine, but how this transformation is taking place across the lives inside that community and beyond that community that faith community church is doing, Phil, I really did enjoy hearing so much about the what you've got to say I really enjoy that connectivity between church and business. If folks wanted to get to know you get to learn more about faith community, where should people look to get more information?

Phil Davis: 34:09

Yeah, if people are wanting more info, we have a website at Faithcommunity.cz For Czech. I am on most of the socials, in our churches as well. And we're part of a mission organization called Serge S E RG E and you can go to serge.org and search for our name under the missionary loves list. there

Rick Denton: 34:34

excellent and all of that everyone of course that's down in the show notes in the resources. Make sure that you get easy access to that you can click learn more about Phil or more about faith community and learn more about the organization as a whole Phil again, brilliant. I love just talking to you as a friend but I love this opportunity to talk to you and get to know more about the faith community church mission vision and how it ties to church experience. Never ever did I when I started This podcast that I think that CX would stand one week for church experience. And I'm glad that we had that opportunity. I delighted in hearing some of the secrets about Prague and where to travel as well. And I promise that when you do come to the US and when you do come to the north Texas area and visit with me that I will not serve you meet low fear not that will not be on the menu. You are safe here. Phil, thank you so much for being on CX passport.

Phil Davis: 35:26

Thank you so much. This has been great and appreciate the time and what you do. It's great to see you in action.

Rick Denton: 35:39

Thanks for joining us this week on CX Passport. If you liked today’s episode I have 3 quick next steps for you Click subscribe on the CX Passport youtube channel or your favorite podcast app Next leave a comment below the video or a review in your favorite podcast app so others can find and and enjoy CX Passport too Then, head over to cxpassport.com website for show notes and resources that can help you create tangible business results by delivering great customer experience. Until next time, I’m Rick Denton and I believe the best meals are served outside and require a passport.